Return Policy of Zilbab جلباب
Zilbab جلباب Online Shop, we strive to provide you with the best quality products and customer satisfaction. If for any reason, you are not completely satisfied with your purchase, you may contact us and return it within 03 days of the delivery date for a full refund or exchange.
The following conditions must be met for a successful return:
- The item must be in its original condition, unworn, unaltered, and with all tags, seals and original packaging intact.
- Returns must be made within 03 days of the delivery date.
- The customer is responsible for the return shipping cost, except in cases where the item is defective or damaged.
- Custom-made or personalized items are not eligible for return or exchange if there is no mistake done by us.
- Sale or discounted items are final and cannot be returned or exchanged.
Some valid reasons for returning a customized order include:
- Defective or damaged item: The item arrived damaged or with a defect, such as a tear or broken zipper.
- Color or design discrepancy: The garment does not match the customer’s specifications, such as a different color or pattern than what was agreed upon.
- Unsatisfactory fit: The garment does not fit comfortably or as expected, such as being too tight or too loose.
It is important to note that return policies for custom-made items may vary and may be more stringent than those for standard items. The customer should always review the return policy and contact the retailer before making a purchase to ensure they understand the return process for customized orders.
To initiate a return, please contact us at [Zilbab.bd@gmail.com] with your order number and the reason for the return. Once we have received and inspected the returned item, we will process your refund or exchange.
We reserve the right to reject returns that do not meet our return policy criteria.
Thank you for choosing Zilbab جلباب We appreciate your shopping and look forward to serving you in the future.