Return Policy

Refund & Returns Policy

At Zilbab جلباب, we strive to provide the best quality products and customer satisfaction. If you're not completely satisfied with your purchase, you may contact us and return it within 3 days of delivery for a full refund or exchange.

Conditions for Return

• The item must be in its original condition — unworn, unaltered, with all tags, seals, and original packaging intact.
• Returns must be initiated within 3 days of the delivery date.
• The customer is responsible for return shipping cost, except where the item is defective or damaged.
• Custom-made or personalised items are not eligible for return or exchange unless there is a mistake on our part.
• Sale or discounted items are final and cannot be returned or exchanged.

Valid Reasons for Returning a Custom Order

• Defective or damaged item: The item arrived damaged or with a defect, such as a tear or broken zipper.
• Colour or design discrepancy: The garment does not match the agreed specifications.
• Unsatisfactory fit: The garment does not fit as expected, such as being too tight or too loose.

Please note that return policies for custom-made items may be more stringent than for standard items. Always review the return policy before placing a custom order.

How to Initiate a Return

Email us at [email protected] with your order number and the reason for return. Once we receive and inspect the returned item, we will process your refund or exchange.

We reserve the right to reject returns that do not meet our return policy criteria.

Thank you for choosing Zilbab جلباب — we appreciate your trust and look forward to serving you again.